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Outstanding customer service and a great breakfast buffet. the staff are incredibly friendly and attentive, ensuring all needs are met!

The dining service can be slow, causing some frustration especially during peak hours.

The warm welcome from staff and the delicious breakfast options made our stay memorable. I appreciated the tea and coffee facilities in the room, which enhanced our comfort during the chilly nights.

The cozy lobby area with its warm decor made me feel right at home, and the staff were always ready to assist, ensuring a leisurely stay for someone like me who prefers a relaxing atmosphere.

More seating options in common areas would be nice.

I loved the beautiful rooms with amazing views, complimentary coca tea, convenient location near the main square, and the helpful shuttle service. After a long travel day, the hotel's prompt shuttle really made things easy for us!

Couple looking for great service

The room had all the amenities we needed , and the breakfast was excellent with a wide variety of choices. One thing that stood out was the staff-they were very attentive to our needs , making our stay feel personal and special.

It wasn't inexpensive , but still acceptable.

i just returned to sonesta after my recent stay and it exceeded my expectations! the staff were exceptionally friendly, accommodating my early check-in and offering a delicious breakfast including varied options. my room was spotless, featuring stunning views of cusco that really added to my experience.

The hot shower felt amazing after my hike, and I loved unwinding in the cozy lounge with a good book. Just a heads up, the Wi-Fi was a bit shaky in my room, but it didn’t take away from the overall experience. 🌟

the sonesta hotel is perfectly located, just a short walk to the main square. the staff are super friendly and helpful, especially in the restaurant where the breakfast buffet is fantastic. the comfy room had an extra big bathroom which made our stay very enjoyable.

100% recommend

Request a room on higher floors for better spaciousness and views. it can greatly enhance your stay experience.

great hospitality , but a bit noisy at night

The hotel staff was incredibly attentive and polite, making us feel valued throughout our stay. Our Standard Twin Room was immaculate every day, thanks to the wonderful housekeeping, especially Miriam's exceptional effort. The early breakfast option from 3 am was a lifesaver before our early tours, and the view of the nearby mountains was a bonus that made our mornings delightful.

Occasional noise from nearby streets made it difficult to get a good night's sleep.

wonderful hospitality with friendly staff and delicious breakfast options

Exceptional service and exceptional breakfast.

The room was super comfy with a great mattress and soft pillows, perfect for resting after a long day. Everything felt clean and well-kept, which I really appreciated. Just a bit of noise from the hallway light turning on and off at night was a little annoying, but otherwise, it was a cozy spot to crash.

Awesome stay with tasty breakfast!

I was really impressed by how comfy the room was—seriously, those beds! The staff were super friendly, and the breakfast spread was great, especially the omelets and fresh ceviche. Just wish the location was a bit better, but the view from the window made up for it. Also, loved having an elevator at this altitude!

It was just an appropriate option for a budget stay in Cusco with excellent value for money. The staff were super friendly and helped us store our bags while we explored the area. Make sure to take advantage of the early continental breakfast if you have an early trip planned.